EISI SOFT and ILUNION Hotels present their success story: technology for hotels with everyone included

ILUNION Hotels is much more than a hotel chain. It is a social project, a unique model in the world where profitability coexists with inclusion, sustainability, and purpose. Its claim says it all: “Hotels with everyone included.” A commitment that encompasses both the customer and the human team that makes it possible.

Stock image of ILUNION Hotels.

On this path towards operational excellence aligned with its values, ILUNION Hotels chose EISI HOTEL as its technological platform to transform daily operations. A digitalization project that has improved efficiency, strengthened regulatory compliance, and, above all, ensured an accessible, traceable, and human quality experience.

Exclusive technology for an inclusive hotel model

With more than 25 hotels across Spain, ILUNION Hotels faced the challenge of standardizing operational processes without losing the flexibility required by its management model: multiple locations, diverse teams, and a social approach that prioritizes accessibility, safety, and equal opportunities.

The solution? Choosing a technological platform that speaks the same language: intuitive, flexible, collaborative, and designed to facilitate the work of all departments involved in hotel operations. This is how the collaboration with EISI HOTEL began.

Project highlights

The implementation plan was developed in five phases: from needs analysis to training in operational and technical compliance. The goal was clear: to digitalize operations without leaving anyone behind, putting technology at the service of people.

What has been achieved?

- Full digitalization of the maintenance area and technical plans: accessibility, occupational risk prevention, sustainability…

- Centralization of information in a single tool for the entire team.

- Standardization of corporate standards applicable to all centers.

- Personalized training for all operational profiles, regardless of their technical level.

- Dashboard with real KPIs and real-time operational monitoring.

Over 58,000 incidents managed and one figure that sums it all up

The project's impact is not only measured in digitalization. It is measured in real accessibility, optimized time, and empowered people.

Results obtained from the analyzed hotels.

Thanks to EISI HOTEL, ILUNION Hotels can now prioritize preventive tasks that ensure accessible and safe spaces for all guests, without relying on manual records or scattered processes.

Listening to the team, driving change

One of the greatest achievements of this success story has been the reception by operational, technical, and maintenance teams. Their testimonies describe the tool as “useful,” “powerful,” “adaptable,” and “truly transformative.”

“EISI HOTEL is our real-time operational agenda. It allows us to plan, record, and work better. It makes our daily tasks easier without complications.” — Manuel Román, Ilunion Sancti Petri

“Being able to manage everything from one place has been a huge leap. In maintenance, we handle very different tasks with critical deadlines. Now everything is under control.” — Antonio Herrero, Ilunion Caleta Park

Technology that includes, technology that transforms

This success story shows that technology is not just about innovation: it’s about values. In an industry as demanding as hospitality, digitalization should not exclude but include, allowing all people and processes to operate with more order, more data, and more security.

ILUNION Hotels has made it possible. And at EISI HOTEL, we are proud to support a company that not only manages hotels but transforms lives through its way of doing things.

Because operational excellence is also built on values.