EISI HOTEL awarded at the ITH Smart Destinations Awards at FITUR 2019.

EISI HOTEL was awarded as the winning technological solution in the category of Promotion and Marketing of the destination at the ITH Smart Destinations Awards at FITUR 2019.

At FITUR, during the #techYdestino forum of FiturtechY, the awards for the II edition of the ITH Smart Destination Awards were presented. This competition rewards the five best technological solutions and tools that help tourist destinations address the challenges of implementing a smart tourist destination (DTI).

From more than 40 applications submitted in this second edition, only three finalists per category will represent the online catalog accessible to the destinations that make up the Alliance of Sun and Beach Tourist Municipalities, as well as other interested parties.

EISI SOFT, with its solution for the tourism sector EISI HOTEL, was the winner of the Promotion and Marketing of the Destination category, thanks to the increased efficiency, customer satisfaction, sustainability, and reputation enabled by the hotel platform. It allows for inferring Business Intelligence from the Big Data generated from the technical-legal, hygienic-sanitary, and maintenance operations of tourist accommodations.

EISI HOTEL enhances numerous key indicators for the good reputation of a destination:

Increased Efficiency and Productivity

Thanks to the optimization achieved through EISI HOTEL, by digitally managing a long list of operational and regulatory processes that are part of a hotel's daily operations in an easy and intuitive way, significant improvements in efficiency are achieved.

These improvements result in an 80% average reduction in incident resolution time, according to analyses conducted by our clients.

Increased Customer Satisfaction

Therefore, if we can improve efficiency, reduce the time to resolve both internally reported and customer-reported incidents, all while ensuring full regulatory and preventive compliance that EISI HOTEL enables, we guarantee a good state of health for our establishment, significantly improving customer perception and satisfaction with our establishment.

Increased Sustainability

Regarding environmental sustainability, EISI HOTEL helps us maintain a high commitment to the environment through various dedicated modules, such as specific consumption and waste modules, among others.

Additionally, it allows for the implementation of paperless policies and facilitates the implementation, verification, and compliance with environmental management regulations and/or protocols.

Increased Reputation

As a result, by reducing incident resolution time by 80%, meeting 100% of scheduled tasks, improving efficiency and environmental sustainability, and increasing customer satisfaction, EISI HOTEL enhances not only the reputation of the hotel in question but also the tourist destination where it is located. In one of the most recent cases studied, overall satisfaction with the establishment improved by 76 basis points, satisfaction with facilities by 30 basis points, and online reputation by 24 basis points.

It is also important to remember that cases of food poisoning, legionella infections, accidents due to poor hotel maintenance, etc., have very harmful consequences for the reputation and promotion of a tourist destination due to their severity and the high level of media attention associated with them. For these reasons, it is essential to carry out optimal management of tourist establishments along with a high degree of preventive compliance to ensure high quality standards not only for the hotel but also for the destination where it is located.

So much so that in areas with a high number of establishments using EISI HOTEL, comparisons can be made between different establishments which encourages them to meet or even exceed regional standards, leading to improvements in efficiency, sustainability, and the reputation of the tourist destination.