Integration EISI HOTEL + SHIJI REVIEWPRO
Shiji ReviewPro is the leading guest experience management software that helps hospitality businesses become more profitable by collecting and understanding online rankings and helping us increase revenue.
Objective
ReviewPro integrates bi-directionally with the EISI HOTEL business process management tool, to address operationally problematic complaints or feedback in a more efficient way and translate customer relevance across the organisation.
Advantages of integration
Creation of manual cases of incidents detected by ReviewPro in EISI HOTEL.
Automatic case creation in EISI HOTEL from customer survey responses.
Detection of the establishment's pain points.
More responsiveness to incidents detected by the guest.
Improve the customer experience in the hotel.
