Interoperability without barriers: a conversation with Oracle Hospitality

“COVID made the hotel industry evolve in 6 months what it would have taken 10 years to achieve.” – Dario Galvan, Senior Solution Engineer, Hotels EMEA at Oracle Hospitality.

In the era of real-time data, automation, and artificial intelligence, the transformation of the hotel sector is no longer a future aspiration: it is a present under construction. We spoke with Dario about the key role of technology in current hotel operations, the value of interoperability between systems, and how partnerships like the one between Oracle Hospitality and EISI HOTEL enable the delivery of a real, connected, and scalable value proposition for hotels.

Overcoming barriers: from fear of change to operational value

One of the main forms of resistance that technology still encounters in hospitality is the fear of changing critical solutions, such as the PMS. According to Dario, many companies still operate with systems implemented more than 10 years ago, and they face change with a certain reluctance.

But the key to overcoming it is clear: “There is no point in having a Ferrari if you do not know how to drive it. 24/7 training is essential for technological change to be useful and adopted.”

In this sense, Oracle works not only on improving its product, but also on facilitating the continuous training of teams so that the potential of its PMS translates into concrete operational results. This training and support approach fits perfectly with EISI HOTEL’s implementation philosophy: a powerful tool needs to be properly used, understood, and aligned with the hotel’s real operations.

José Carrillo, Chief Strategy Officer at EISI SOFT, and Dario Galvan, Senior Solution Engineer - Hotels EMEA at Oracle Hospitality

Clear trends: automation, AI, and Cloud

The three major trends that will continue to shape the sector’s roadmap in the coming years are:

- Automation of operational processes, to gain efficiency, traceability, and control.

- Artificial Intelligence applied to everyday tasks, from suggestions to staff assistance.

- Migration to the Cloud as the foundation of everything. A dynamic, scalable architecture that can be updated without interruptions.

“The paradigm has changed: until the last hotel moves to the Cloud, it will remain the fundamental trend.”

At EISI HOTEL, we share this vision and have adapted to it: our platform has been built in the cloud from the start and designed to integrate with next-generation solutions such as Oracle Cloud PMS through open, secure, and stable APIs.

A complementary alliance to digitize the entire operation

The relationship between Oracle Hospitality and EISI HOTEL is more than technical: it is strategic. Both solutions are natively integrated, allowing the complete cycle of hotel operations to be connected, tracked, and automated.

“The PMS is the heart. With EISI HOTEL, we cover the rest of the operation: maintenance, housekeeping, quality... Together we offer a complete solution to automate the entire process: from check-in, through operations, to check-out and billing,” explains Dario.

This synergy allows hotels to have a unified, operational, and cross-functional view of the business. While Oracle centralizes and manages the guest flow, EISI HOTEL takes care of everything that happens behind the scenes: coordination between housekeeping and front desk, management of technical incidents, regulatory compliance, operational dashboards, and more.

An open solution for connected hospitality

One of the differentiating points that Oracle has promoted in its new architecture is the complete openness of its platform through APIs. This facilitates connection with solutions such as EISI HOTEL and resolves one of the major historical bottlenecks in the sector: integrations.

“Before, connecting to an On-Premise system was complex. Now we have an open marketplace where solutions like yours are available, making innovation and collaboration easier.”

This new approach allows hotels to choose the best of each area —best of breed— and build a technological ecosystem tailored to their needs, without giving up integration, stability, or scalability.

Useful, interoperable, and user-oriented technology

The interview with Oracle Hospitality reinforces a key idea: hotel technology must serve operations and the user, not the other way around. The key lies in:

- Committing to open, Cloud-based, and scalable platforms.

- Training teams and supporting them through the change.

- Integrating solutions that communicate with each other and deliver real value.

- Putting the customer —and the employee— at the center of the experience.

At EISI HOTEL, we are proud to be part of the Oracle Hospitality ecosystem as a trusted technology partner for the operational digitization of hotels that want to go beyond the front.