The Importance of Mobile Devices in Operational Management

In the current business environment, technological tools are essential for optimizing available resources to increase competitiveness. For this reason, one of the goals in managing incidents in hotels or any other establishment focuses on reducing the resolution time for these incidents.

Equipping your staff with the EISI HOTEL software on a mobile device can reduce incident resolution time by up to 50%.

In this regard, EISI SOFT, through the data obtained from its EISI HOTEL platform, has found that among hotels with similar characteristics, those that provided mobile devices to their technicians reduced incident resolution times by up to 50%, compared to hotels that did not equip their technicians with such devices.

When a technician does not have a mobile device, they receive their tasks at the beginning of the shift and do not report any observed deficiencies or new issues until the end of the shift. Consequently, these incidents are postponed until the next day, unnecessarily prolonging resolution times. 

For the reasons stated above, the immediacy provided by equipping employees with the EISI HOTEL software on a mobile device significantly reduces incident resolution times. Technicians will receive automatic alerts when an incident is created. It even allows for the creation and self-assignment of tasks, directly impacting customer satisfaction and the positive perception of your establishment.