Anticipating Pain Points is Essential for Any Establishment

Good management of incidents generated in an establishment is a sum of details that make a difference on the path to excellence. Being able to supervise the incidents generated and their resolution times is key for hotel managers to implement preventive plans to reduce them and improve resolution times.

Supervising incidents allows hotel managers to make the best decisions.

Thanks to the Big Data generated by the EISI HOTEL platform, managers of establishments can supervise all created incidents and observe the impact of each one compared to the total, as well as the average time spent on resolving them.

Before using EISI HOTEL, several hotels reported that the average time to resolve an incident reported by the housekeeping department was more than 1 day.

In the same hotels, once EISI HOTEL was implemented, they observed that the resolution time for the same type of incidents, according to the data provided by the software, had been reduced by more than half, with an average of 11 hours.

The most notable thing is that the analysis of the obtained information gave them the answer to this situation. To understand the problem, it is necessary to go back to the previous situation.

Before using the software, the housekeeping department of the studied establishments had a protocol for reporting incidents to the housekeepers every 3 hours. Moreover, it often happened that the protocol was not followed, and these incidents were reported at the end of the shift. Consequently, the technical services department learned about the mentioned incident at least 3 hours after it was detected. This situation caused the technical services department not to have enough time to resolve the incidents on the same day.

Currently, EISI HOTEL allows both the housekeeper and representative profiles with access to the platform to report incidents on the spot, creating an automatic alarm for the technical services department. Additionally, it does not need to be transcribed, as it can be selected from a list of incidents with a few simple clicks, with the option to add notes and/or photos for better notification of the problem.

In conclusion, the success of the platform lies in being able to report an incident at the moment it is detected, saving time and allowing hotel managers to monitor them closely to make the best decisions.