Grupo Piñero consolidates the digitalization of back office processes.

EISI SOFT digitizes, through EISI HOTEL, all hotels of Grupo Piñero.

Grupo Piñero, focused on innovation in the tourism and hotel sector, has successfully consolidated the digitalization of its back-office processes. This achievement has been extended across all its Bahía Príncipe Hotels & Resorts establishments in Spain, Mexico, Jamaica, and the Dominican Republic. 

In this way, EISI SOFT, within the Bserve project—an initiative that has brought real-time digitalization to the chain's back-office operations—has executed the largest digitalization project in the Caribbean, including 6,000 rooms, industrial areas, common areas, and staff accommodations.

Strong Commitment to Digitalization

With this project, the Piñero brand achieves the unification of all key operational and customer satisfaction areas into a single platform, such as maintenance, housekeeping, and quality departments. Thus, it achieves 100% digitalization in all safety and hygiene areas such as the legionella plan, pool control, and APPCC plan, as well as reducing costs and paper consumption. Thanks to this, the company will have 360-degree real-time operational and regulatory information. 

The implementation of EISI SOFT's tool leads to improved productivity among workers by eliminating processes that have been automated due to integration with key client systems (PMS and customer management) and an increase in staff motivation thanks to the introduction of simple tools adapted to real needs, such as improved interdepartmental and intradepartmental communication.

In this regard, it is noteworthy that, since the deployment of the tool in the Canary Islands establishments, there has been a 93% reduction in incident and breakdown resolution times due to the digitalization of this process. Furthermore, the platform allows for the elimination of paper consumption in these procedures, saving more than a ton of paper annually.

Driving Innovation in the Hotel Sector

The company's goal is to continue driving innovation to improve service quality and ensure customer satisfaction through the implementation of pioneering global projects and enhancing digitalization. Through this project, they have a tool that will enable them to optimize operations through functionalities such as task distribution and assignment, incident supervision, and improvement of resolution times thanks to real-time information or anticipation of hotel improvement opportunities. 

According to Xavier López, CEO of EISI SOFT, “thanks to Grupo Piñero's significant investment in digitalization and, more specifically, in the operational management of its establishments, the chain ensures a more efficient, secure, and environmentally friendly management, which will result in greater customer satisfaction and better results.”

Additionally, Mateo Ramón, Chief Information Officer of Grupo Piñero, highlights that “this project, in collaboration with EISI SOFT, demonstrates our commitment to innovation for the continuous improvement of our business, enhancing digitalization and launching pioneering projects to ensure operational excellence. As evidenced in the first months of operation, this platform has allowed us to save costs, reduce paper consumption, and improve process effectiveness.”