Digitise processes related to customer experience.

Follow up on customers, create requests and work orders related to bookings.

Take control of customer experience

PMS integration

Link incidents reported by customers to a current booking through PMS integration.

Interdepartmental communication

Ensure better communication between departments, minimise errors, and avoid possible inconveniences in processes that affect customers.

Apply filters

Apply quick filters to find what you are looking for more quickly.

DATA compilation

Get a complete and personalised view of the guest through platform integration.

Ensure a quality guest experience at your hotel

Digitise back office processes related to customer experience.

Customer traceability

It tracks each customer from check-in until after check-out, collecting relevant information about their preferences, needs and experience during their stay.

Requests and complaints management

It manages complaints, compliments, suggestions and food poisoning reported by customers through different channels and carries out a correct follow-up and traceability through the list of requests.

Create work orders

Creates work orders to relevant departments to address and solve problems reported by customers, ensuring a quick and effective response.

Track customer experience in real time

Digitise back office processes related to customer experience.

Integrate with multiple platforms

Collect all the information derived from guest operations during check-in, stay and post-stay and get a 360-degree view through PMS, CRM and guest apps.

Data analysis and reports

Analyses the data collected to identify pain points and opportunities for improvement to enable strategic decision making based on DATA validations.

Guarantee customer experience at your hotel.

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