Digitise processes related to customer experience.
Follow up on customers, create requests and work orders related to bookings.
Take control of customer experience
PMS integration
Link incidents reported by customers to a current booking through PMS integration.
Interdepartmental communication
Ensure better communication between departments, minimise errors, and avoid possible inconveniences in processes that affect customers.
Apply filters
Apply quick filters to find what you are looking for more quickly.
DATA compilation
Get a complete and personalised view of the guest through platform integration.
Ensure a quality guest experience at your hotel
Digitise back office processes related to customer experience.
Customer traceability
It tracks each customer from check-in until after check-out, collecting relevant information about their preferences, needs and experience during their stay.
Requests and complaints management
It manages complaints, compliments, suggestions and food poisoning reported by customers through different channels and carries out a correct follow-up and traceability through the list of requests.
Create work orders
Creates work orders to relevant departments to address and solve problems reported by customers, ensuring a quick and effective response.
Track customer experience in real time
Digitise back office processes related to customer experience.
Integrate with multiple platforms
Collect all the information derived from guest operations during check-in, stay and post-stay and get a 360-degree view through PMS, CRM and guest apps.
Data analysis and reports
Analyses the data collected to identify pain points and opportunities for improvement to enable strategic decision making based on DATA validations.
Guarantee customer experience at your hotel.